You've Got Questions, We've Got Answers. Below you will find a list of our most frequently asked questions to help guide you through the world of artificial plants! If you have an additional question not answered here, feel free to drop us an email at:
support@varinatural.com
PLANTS
Do fake plants actually look real?
While perception is in the eye of the beholder, we guarantee that our lifelike replicas are just as beautiful as the real In fact, we’ve gone ahead further and created a specific line of Real Touch plants and fake trees that mimic some of Mother Nature’s intricate details (like naturally occurring variegation and lifelike textures) to help mimic realistic qualities. You can find out more about these lifelike creations in Fake Plants That Look Real or by browsing our selection of Real Touch plants and fake trees.
Are fake plants tacky?
While fake plants have had a bad reputation, artificial plants are no longer the tacky has-beens of yesteryear. Expertly detailed to reflect a natural appearance, fake plants today have seen a rise in popularity. They’ve been praised for their natural realism, versatility, and most importantly, their beauty. In addition to providing everlasting color and freshness to any environment.
How to make fake plants look more real?
We offer various tips on how you can achieve a natural, lifelike environment with the help of artificial greenery; whether that's by investing in a high-quality item made from premium materials, differentiating your plants by location, or even complementing them with various colors and textures. You can discover several more tips in How To Make Fake Plants Look More Real.
Can fake plants go outside?
Because Mother Natural and her elements are uncontrollable and can inflict damage on certain artificial greenery, not all Verinatural fake plants can go outside. Thankfully, we have an extensive line of UV Resistant artificial plants and outdoor fake trees that are exclusively designed with UV Protection so that you can rest assured knowing that when displaying your artificial greenery outdoors, you won’t have to worry about them suffering damage from the natural elements. Better yet, you can easily Solve Landscaping Problems throughout your home or office spaces with our selection of outdoor artificial plants and fake trees.
Are fake plants better than the real deal?
While using fake plants is a personal choice - there are in fact some added benefits to incorporating artificial plants in everyday environments. From eliminating toxic threats to pets and children to lessening the potential of allergic reactions or even help adhere to costly budgets, faux plants can prove to be a better investment than living plants - the choice is entirely up to you.
Can I use a fake plant in my office?
We don’t see why not! In fact, most professional buildings will more often than not use fake plants and artificial trees in the workplace and throughout interiors; it allows for endless creative options and has proven to uplift moods and therefore boosting productivity. In addition, artificial plants and fake plants can also help cut costs on regular maintenance and upkeep while eliminating things like allergies, insects and pests. You can find out more about that in Real v Fake Plants For The Workplace.
Do I need to take care and maintain my fake plant?
Yes and no. While our selection of fake plants eliminate the need for daily maintenance, you will periodically want to clean it and wipe away any dust it might have gathered. We recommend doing this with a feather duster or a microfiber cleaning cloth and/or spare cleaning towelettes, gently dusting and removing any excess dirt, dust, and debris from your artificial plants. If easily portable, bring your artificial plant outside and use a paintbrush to remove any extra dirt that has accumulated not only on the faux-liage, but within the planter itself (like on the moss, rocks, and setting). You can learn more in How To Care For Artificial Plants.
Can these fake trees be planted in pots outside?
Hooray! You’ve made the leap into artificial greenery, hooray! Upon receiving your artificial plant you will need to carefully remove it from its box and stand it up in spacious area free in order to fluff it and style it in a way to get a realistic quality. Here you can learn some tips on how to carefully unpack and arrange your artificial plant so that you get that nearly natural effect.
Do artificial trees smell?
My faux tree arrived with out the smell, but if you put it outside for a few days or longer and rinse it with the water hose, smell should be gone, I’ve rinsed mine on the patio and it does not lose leaves or shape, holds well when wet.
on the patio and it does not lose leaves or shape, holds well when wet.
Is faux tree skinny or full? Is the tree tall enough?
Write content to answer to common questions your customers may have about your products, shipping policies.
ORDERING
How do I check my order status?
Sign In to your account to check order status.
Why didn't I recieve my order confirmation or tracking?
Spam filters or misspelling of the email address at checkout may cause our messages to get lost. Feel free to reach out to Customer Care if you can't find the confirmation or tracking info.
Can I change my order?
No - we are unable to change your order. Once confirmed, your order is packaged for shipping as quickly as possible.
Feel free to reach out to Customer Care - we may be able to cancel the order. From there you would be welcome to set up a new order!
How do I use a promo code?
Promo codes are entered at CHECKOUT - after you have confirmed the cart. On mobile, this is after confirming shipping info.
Promotion codes will not combine with other offers or apply during site wide sale periods
What types of payment do you accept?
We currently accept PayPal and credit cards as payment methods.
SHIPPING
What are the shipping costs?
Flat rate shipping with UPS Ground for $9.99 available on all orders. Free shipping is available on orders $150 and over. Shipping and taxes will be confirmed before checkout.
When will my order be sent out?
We aim to ship orders by the end of the next business day. During sale periods or over holiday weekends, shipping may take an extra business day.
Sign in to your account to check your order status.
Where do you ship?
We shipped United States.
In the United States we ship using e provide fast and safe shipment via FedEx、 UPS or other couriers. UPS cannot deliver to PO Boxes, APO or FPO addresses. We are unable to offer expedited shipping.We do not provide package support on orders shipped to freight forwarders.
How do I change my shipping address?
Orders are shipped as fast as possible - usually within a business day from the order confirmation.
Address changes must be done prior to the order leaving our warehouse and receiving tracking information. We are unable to change the address once the order has been handed off to the shipper. After that, you'll need to work with the shipper to make any changes.
If you have entered shipping information incorrectly please contact us using support@verinatural.com. Include your order number and the address correction.
RETURNS
What is your return policy?
Within 30 days you can return your purchase from verinatural.com in like-new* condition with original packaging.
- Returns not accepted on items marked Final Sale (marked as Final Sale and with price ending in .97).
- Shipping costs are not refunded.
- Gifts can be refunded to the original purchaser only.
- verinatural.com is unable process returns of items purchased at another online retailer or stores.
* We recommend keeping original packaging while you decide about the product.
Can I exchange an item?
No - we are unable to offer exchanges. Instead, you can return and place a new order.
What is my refund status?
Sign in to your account here to check your return status.
We aim to process returns within 12 business days of receipt at our warehouse. You will receive notification via email that your refund has been completed.
Should your refund not be processed within 12 business days, please reach out to Customer Care with your order number.
How do I return a product (United States)?
To set up a free return in the US, first sign in to your account using the email from your order.
In your account order history select the order. Select the item/s that you want to return and choose a reason. Click Request return.
Once your return request is approved, you will receive an email with further instructions. We aim to process returns within 12 business days of receipt at our warehouse. You will receive notification via email that your refund has been completed.
What's the policy on items marked Final Sale?
Final Sale items will be marked “Final Sale” and most times will be demarcated by a price ending in .97.
Final Sale items cannot be returned for a refund or credit and cannot be exchanged. If you attempt to return a final sale item purchased on chromeindustries.com, you will not receive a refund and the item will be returned to sender.
WARRANTY
What is verinatural's warranty?
Verinatural's artificial greenery comes with a one-year warranty to protect against leaves or branches that may fall off or become damaged by the elements.
Our warranty does not cover damage to the main stem or pot of the greenery.
How do I get replacement parts for my plants?
Please contact Customer Service. We stock replacement parts for most plants at our headquarters and will coordinate if parts are available.
Our customer support is available Monday to Friday: 7:00am-19: pm.
Average answer time: 12h
Contact Us
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